Title VI Rights
Notifying the Public of Rights Under Title VI
Yates Transit Service, Inc. operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Yates Transit Service, Inc.
For more information on Yates Transit Service, Inc.’s civil rights program, and the procedures to file a complaint, please contact (315) 694-7700; our administrative office is at 240 North Ave., Penn Yan, NY 14527.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave. SE, Washington, DC 20590
If information is needed in another language contact (315) 694-7700
Yates Transit Service, Inc
Civil Rights COMPLAINT PROCESS
Yates Transit Service, Inc. {YTS} operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964. It also does not discriminate against qualified individuals with a disability in its services, programs, or activities under Title II of the ADA.
If you have a complaint about the services, programs, or activities of YTS you are encouraged to file your complaint with:
Name: Lisa Minns
Title: Director of Transportation
Office Address: 240 North Avenue, Penn Yan, NY 14527
Phone Number: (315) 759-0620
E-Mail: Lisa.Minns@mozaic.org
Day/Hours available: Monday - Friday, 8:00 AM – 4:00 PM
YTS's complaint procedure is designed to informally resolve complaints of discrimination. To file a complaint, please follow the steps of the complaint procedure (listed on the next page).
PROCEDURES
The Civil Rights Complaint procedure is designed to informally resolve conflicts with YTS involving allegations of discrimination in access to programs, and services for persons under Title II and/or Title VI.
If you need assistance in filing or writing your complaint, at your request, Lisa Minns/Director of Transportation will assist you, or help you locate an impartial advocate or representative not associated with the agency. You must also specify any other reasonable accommodation you may require in order to effectively communicate your complaint. The complaint form must be filled out completely and filed with Lisa Minns/Director of Transportation within 90 calendar days from the date of the alleged discriminatory action or practice.
Once you have completed the Complaint Form on the following page, follow the steps listed after the complaint form for filing your complaint. It is important for you to keep copies of your original complaint, notifications you receive after meeting with Lisa Minns/Director of Transportation, as well as any other correspondence or other documentation that is related to your
complaint, and bring those copies to all meetings, reviews, and appeals related to your complaint.
Yates Transit Service, Inc. Civil Rights Complaint Form
Name of person filling out form:
Address:
Telephone:
City:
Zip:
Name of person allegedly discriminated against (if different from person filling out form):
Do you have the permission of the person allegedly discriminated against to file this complaint or are you an authorized representative?
Yes
No
Basis of Complaint: (Check all that apply)
Race
Disability
National Origin
Color
Did the alleged discrimination involve a transit-related program, benefit, activity, or service receiving federal assistance?
Yes
No
Who allegedly committed discrimination?
Name/position/program:
Describe the alleged discrimination
Not Sure
Where did the alleged discrimination occur?
Date(s) and Time(s) alleged discrimination occurred?
Were there any witnesses? If, yes, please provide name and telephone or other contact information
Have you filed your complaint with anyone else? (Who? When? Complaint number if known):
Do you have an attorney is this matter?
Yes
No
If yes Name of attorney:
Address:
City:
Zip:
Telephone:
When did you retain the attorney?
You may attach written materials or other information that you think is relevant to your complaint.
Signed:
Date:
STEPS FOR FILING YOUR TITLE II ADA COMPLAINT
Step 1: Fill Out and Deliver Your Complaint
Hand deliver or mail your complaint to the Lisa Minns/Director of Transportation. If you need a reasonable accommodation, such as an interpreter or an alternative format, list this on your complaint form so Lisa Minns/Director of Transportation will be able to effectively communicate with you at your meeting.
Step 2: Contact with Lisa Minns/Director of Transportation
Within 10 business days of having received the complete
complaint, Lisa Minns/Director of Transportation will meet with you personally, or contact you by telephone.
Step 3: Resolution of Your Complaint
If a satisfactory resolution is reached, a written agreement will be jointly developed and signed by you, and Lisa Minns/Director of Transportation. The agreement of resolution will be issued to you within 10 business days. The written agreement will include:
1) A description of the complaint
2) A finding of facts
3) A description of how the complaint will be resolved
4) When the complaint will be resolved
5) An assurance that the agency will comply with the specific terms of the agreement
If YTS/Lisa Minns/Director of Transportation is unable to resolve the complaint with you, you will be notified of this non-resolution within 10 business days. The notification will include:
1) A description of the complaint
2) A summary of any resolution proposed
3) A statement addressing the issues that were not resolved at the meeting.
Mail to: YTS, 240 North Avenue, Penn Yan, NY 14527
If a satisfactory resolution is not reached complaints may be filed directly with the:
Federal Transit Administration
Office of Civil Rights
Title VI Program Coordinator East Building, 5th Floor-TRC
New Jersey Ave, SE
Washington D.C. 20950